FAQ

FAQ

MY ACCOUNT

1) How to create an account?

Visit this link to create an account and fill in the necessary details

2) No account-can I still place the order?

No, you need to have an account in order to place the order.

3) Advantages of getting registered with Print My Order?

Signup vouchers, popup as soon as you register yourself. We regularly come up with special offers for our registered users.

4) What all information will be available in my account?

“My Account” will give you details about your account and all the transactions you have done on the site.

5) Can I expect security of my account and transactions?

Yes totally. We use your information to get in touch with you only when required. Our site uses the most secured Razor Pay as the payment gateway.

6) How can I know your offers and ways to redeem them?

To know and view our offers follow us on social media platforms. We have coupon codes for each offer. Details on how to redeem your offers are available in your account once you login. You may also check the deals page at this link

7) Will I be able to keep a track of my past orders?

All the details of your past orders will be there under the “Order History” tab. You can view all your orders there.

8) Forgot my login password, will I be able to recover it?

The login page has a “Forgot Password” button. You can click this button to reset your password. Provide the registered email address or mobile number and a link will be immediately sent to your email. On further issues you can contact our support desk at 932611233

MY ORDERS

1) How to order online?

You can search and/or navigate and choose from the wide range of products available on our website. Information in terms of product features, description, timeline and price, templates, etc are easily available on the product page.

2) I need help in placing the order, how can I reach you?

You can fill the Contact Us form at link or can mail your requirements to support@printmyorder.com and our team members will get back to you. You can also call us at 9326112233 

3) I need to find a particular product. How do I go about?

Just scroll to the “All Products” page, all the products will be listed here. You can choose from the products available and click to get that product printed. You also have an option to search for a product directly by using the search tab. 

4) The product I wish to order is not on your website? Does that mean you don’t have that product?

Our website displays the average print products needed by any business. Apart from that we execute a lot of custom print requirements as well. You can fill the Bulk Enquiry form and let us know your requirements or can email your requirements on support@printmyorder.com and our team member will contact you with all the information required.

5) Do you fulfill design service as well?

Our design department named Kreiva takes control of all your design requirements for various print products. Once you choose a product, share your design briefs and place your order.

6)  What is your dispatch time?

The dispatch time varies from product to product. You will see the dispatch time for a particular product under description at the time of ordering the product 

7) How can I get my order status?

“Order History” is the tab where the status of all your orders can be viewed. Email notifications and  SMS of your order status will be sent to your registered id and number.

8) Is my payment/credit card information secure?

Yes totally. CCAvenue used by our website for all the transactions is the safest payment gateway.

9) I am getting an error on the payment getaway page, what do I do?

We can help you with this. Either note the error message or send us the screen shot of the error message on support@printmyorder.com or reach out to us on our customer service number.

10) Any specific requirement or browser required to place an order?

No specific browser, you can use any browser. All you need is an internet connection.

ART WORK AND DESIGN RELATED QUERIES

1) Meaning of open file format?

The designer creates your design in a source file, this source file is known as open file format and comes in three formats-Illustrator, Photoshop and Coreldraw.

2) What are bleeds, safe margins and cut marks?

Bleeds- the area that needs to be trimmed is known as bleed. The bleed is the part on the side of a document that gives the printer a small amount of space to account for movement of the paper, and design irregularity.

Safe margins- refers to the zone between text and graphics that are not meant to be trimmed.

Cut marks- the designer or printer places trim lines at the corners of a printed document image or page. These lines are known as crop marks. Crop marks are necessary when the paper sheets need to be trimmed to get the exact size of the product.

3) Artworks can be uploaded in which formats?

For quality printing we suggest you to use PSD, CDR , PDF or AI formats.

4) At what resolution should my images and graphics be saved?

For your images to be sharper the resolution has to be 300dpi and above.

5) Do you have templates to help me design my collaterals?

Yes for most of our products. Our easily customizable templates are further bifurcated to help you choose from a wide range of templates.

6) Facing artwork issues?

In that case a member from our help desk will get in touch with you either by call or through mail.  Your order status will change to “On Hold” with comment below stating the reason for the order to be on hold.

7)Do you fulfill custom design service requirements?

Yes our design team, Kreiva will help you create some of the best designs as per your design briefs.

8) What if I don’t have an artwork? Can I still make designs?

Kreiva, our design team is always ready to help you with your designs and as per your requirements. Besides we also have ready to use/customize templates for most of our products that can be used to place an order.

9) My art work is ready, but I still wish to make changes-can you help?

Yes for sure if your file format is editable.

10) What does tool help mean?

Say bye to DTP that made basic changes to your software, we have a tailor made online “Tool Help” for you in and editable format, that will help you edit artwork all by yourself using a browser. This tool will not just store, but will help you track, order and edit the artwork yourself.

PRICING, SHIPPING & REFUNDS

1) Price of the products will be displayed?

When you click on any product, you will find drop down options to select the specifications. Based on the selected details the price of the product will be displayed. Our Price Calculator will calculate price as per the specifications and quantities you choose and will display the payable amount even before you place an order.

When you add a product to cart the respective GST amount and handling charges will add up.

2) How will I know the price of products not displayed online?

Let us know your requirements through mail on support@printmyorder.com and we will send you the quote as per your requirements.

3) Are taxes applicable on orders placed?

Yes, GST will be applicable on all orders placed.

4) Do you ship products to all the places?

We ship products almost everywhere across India, but you can enter your pin-code on the product page to know if we deliver the product to your location.

5) Can I know the tracking number of my order?

Yes, you can view the order tracking number under the tab “My Account”.

6) Do you have a refund policy for a delayed order?

We will dispatch your order as per the timeline mentioned. Additionally our courier and shipping time will totally depend upon your chosen shipping methods and your postal address. Cases where approval is required for the shared artwork, our timeline will start from the time you approve the artwork.

7) Do you have a refund policy for a damaged product?

Yes, but first we will understand the issue and thereafter we will decide if your order needs to be refunded or reprinted.

PAYMENT

1) How will you accept the payment?

We accept online payments in following ways:

• Debit or Credit cards
• Cash Card
• Wallet
• EMI Options
• Net-banking
• Mobile Payments
• UPI

GST

1)  Providing GST details is compulsory?

No. GST details will be required only if a customer wishes to claim input tax credit on the GST paid.

2) How to add GSTIN details?

•       Sign into your existing account or create a new account first. (link)
•       Go to “My Account”
•       Edit the address and enter your GSTIN. Make sure that the GSTIN, company name, phone number and address you have entered are registered. Save the address.

Anytime you wish to order a product make sure that the address with GSTIN is selected as the billing address in your Shopping Cart.

You may also add your GST number while placing your order. 

3)  What are the GST tax rates applicable?

The most common product HSN Codes and Tax rates are mentioned in the below table.
For any additional HSN codes or GST rates, please mail us on support@printmyorder.com

If Visiting Cards have 18% GST means a customer will be charged either (18% IGST) or (9% CGST + 9% SGST) 

4)  Are GST benefits applicable on old orders?

No.  You will be able to claim input tax credit only for all your future orders on Print My Order if you added your GSTIN to your account today.  

5)  Can I know Print My Order’s GST details?

Company             : Infinity Solutions

Address                : S10, Bharat Arcade, 2394/A, G.T. Road, Pulgate, Camp, Pune 411001

State                     : Maharashtra

GST Number       : 27ANIPB4090L1ZU