Terms & Conditions
Terms and Conditions
Welcome
to PrintMyOrder.com. This Web site is provided by PrintMyOrder (referred to
throughout this Web site as “PrintMyOrder”) as a service to our customers.
Please review the following basic rules that govern your use of the PrintMyOrder.com
site. Please note that your use of the PrintMyOrder.com site (the
"Site") constitutes your unconditional agreement to follow and be
bound by these Terms and Conditions. Although you may "bookmark"
a particular portion of this Site and thereby bypass this Agreement, your use
of this Site still binds you to these Terms and Conditions. PrintMyOrder
reserves the right to update or modify these Terms and Conditions at any time
without prior notice to you, and we encourage you to review these Terms and
Conditions whenever you use this Site.
Section
A of these Terms and Conditions applies specifically to orders placed with PrintMyOrder.
Section B of these Terms and Conditions applies to all products and services
available through the Site.
Section A
Terms and Conditions of Order
The PrintMyOrder Satisfaction Guarantee
PrintMyOrder
stands behind the quality of its products and services. We are committed to
customer satisfaction, and we do everything possible to ensure proper cutting,
accurate color reproduction, and excellent printing quality. However, certain
circumstances are beyond our control. Please note that we cannot be responsible
for:
- Spelling,
punctuation, or grammatical errors made by the customer.
- Inferior quality
or low-resolution of uploaded images.
- Design errors or
color selection errors introduced by the customer in the artwork file
creation process.
- Errors in
user-selected options such product type, size, finishing options, or
quantity.
- Incorrect file
dimensions, image orientation, or file submission in accordance with PrintMyOrder
specifications.
- Damage to the
products arising after delivery to the customer.
- Duplicate orders
by the customer.
- Incorrect file
layout for folding, scoring, hole drilling, die cutting or other custom
services.
- Incorrect
shipping address, undeliverable packages, or other errors created by the
customer.
Please
preview your designs carefully and correct any issues prior to placing your
order.
Payment
All
prices and amounts shown on this Site are in INR (India National Rupee), unless
otherwise noted. If a User submits a request on the Site to purchase printing
products, mailing services, design services or other services, the User agrees
that all charges, taxes and shipping and processing fees will automatically be
charged to the credit card or paid by User with an approved payment method.
Such amounts will be posted on this Site.
Once
a print job has been approved by customer and "sent to press" on the
Site, no changes are allowed to the artwork files, job characteristics, or
printing turnaround time. After a print job has been sent to PrintMyOrder’s
prepress department, the customer is responsible for paying the entire amount
of that print job along with applicable taxes, shipping, and processing fees,
unless otherwise noted. In some cases, a refund may be extended to the customer
if no work has been done by PrintMyOrder on that print job.
Please
note that no work will proceed on any print job in your order until full
payment is received by PrintMyOrder.
Payment Methods
All
purchase requests must be submitted with an approved payment method unless
otherwise expressly stated. Approved payment methods include any of the
following methods:
- Pay by credit
card. This is simple and safe. Most of our customers pay this way. Our
secure server scrambles your payment data so that only our computers can decode
it.
- Pay by pre-pay,
cash or check. Choose this option and finish your order. After you're
done, we will instruct you on how to submit cash or mail your check to us.
Our Tax Policy
PrintMyOrder
is required to collect government tax on all purchases. Taxes will be
calculated based on the printing and finishing product subtotal.
Color Accuracy and Hardcopy Proofs
PrintMyOrder
will reproduce color from submitted print-ready files as closely as possible,
but cannot exactly match color and density (as viewed in a 5000K light booth)
because of limitations in the printing process, as well as neighboring image
ink requirements.
The
accuracy of each color reproduction (of the final printed product) will be
within 90% of the final proof you approved. Please note that PrintMyOrder
cannot guarantee color reproduction for your print-ready files if you: (a) did
not request a hardcopy proof; or (b) purchased a product that does not feature
a hardcopy proof option. Please note that we accept no responsibility for color
variations between submitted print-ready images and the actual artwork or
product they represent.
Artwork Files
Our
prepress department checks most artwork files before printing, but you are
still 100% responsible for the accuracy of your print-ready artwork files, and
we encourage you to proofread all files carefully before submitting to PrintMyOrder.
You
certify that you have the right to use the image(s) in your artwork files. DO
NOT send any "one-of-kind" transparencies, prints or artwork.
Although we take every precaution to safeguard your materials, we are NOT
responsible for loss or damage of images or artwork.
Under
these Terms and Conditions, you agree that you will NOT upload any artwork
files consisting of the following material: any material that could give rise
to any civil or criminal liability under applicable law; and any material that
could infringe rights of privacy, publicity, copyrights or other intellectual
property rights without the permission of the owner of these rights and the
persons who are shown in the material if applicable.
Printing Turnaround Time
Printing
turnaround time begins once your order has been placed and the design attached
to the job is approved for printing. If you ordered hardcopy proof printing
turnaround time begins when we receive approval for your proof. Please note
that if we are unable to print your files because they do not conform to our
file requirements, your job status will return to "Need Artwork" and
your printing turnaround time will be reset.
For
printing jobs that we design for you, printing turnaround begins when we have
your print-ready file(s) approved by you, for your print job, not from when the
order is first submitted.
If
your job or proof is approved after 5:00 P.M. IST, printing turnaround time
begins next that business day. Please note that PrintMyOrder offices are closed
Saturdays, Sundays and Holidays. As a result, these days are not considered
when calculating printing turnaround time. In addition, printing turnaround
time does not include shipping transit time, and you should allow additional
business days for delivery based on the shipping method you selected.
Shipping
Unless
you choose Pick Up, you need to select one of the shipping options presented to
you on the Site.
All
shipping is currently done via third party vendors. When choosing a shipping
option, please remember that the estimated shipping transit time is based on
the number of business days in transit and does not include weekends, holidays
or the day the package is picked up. For instance, a product shipped 2 nd Day
and picked up on a Thursday would be delivered by end of day Monday.
Shipping
transit times vary, and PrintMyOrder assumes no responsibility for delays
caused by shipping carriers, weather or any damages resulting from the failure
to receive a job on time. Your order may arrive late due to unforeseen delays
in delivery service, the breakdown of equipment, illness, etc.
You
agree to all shipping terms of PrintMyOrder.
Target Arrival
Target
arrival dates are calculated by adding the printing turnaround time to the
shipping transit time. If you are requesting a Hardcopy Proof, we already
factor in additional time to reach your target date. For Hardcopy Proof, expect
approximately four business days to receive your proof.
For
example, a product with a printing turnaround time of two business days and a
shipping method of 2nd Day would have a target arrival date four business days
after your files have been received by us.
The
cut off time for accepting files is 5:00 P.M. IST. If your files are in by that
time, we will commit to printing and shipping your product within the selected
timeframe.
Please
understand that target arrival dates are estimates, not guarantees. While we
will do everything in our power to meet your target arrival date, weather and
other occurrences beyond our control may impact our ability to meet that date.
Mailing Services
Customer's
mailing list(s), while in the possession of PrintMyOrder, is the exclusive
property of the customer and shall be used only with customer's instructions.
Customer's mailing list(s) will not be sold or offered for use to any other
party, and PrintMyOrder will not utilize the list for any other purpose.
All
mailing delivery dates are estimates, not guarantees. PrintMyOrder’s
responsibility is limited to preparing your mailing. PrintMyOrder’s
responsibility ends when the job is delivered to the courier service provider.
In no event shall PrintMyOrder be liable for courier service failures or
delivery delays.
The
customer will defend and hold PrintMyOrder harmless in any suit or court action
brought against PrintMyOrder by others for alleged damages, costs, expenses
(including reasonable attorney's fees), liabilities or losses resulting from
circumstances where PrintMyOrder, acting as the customer's agent, uses copy,
photographs, or illustrations that are believed by others to be degrading,
libelous or harmful to their reputations, images, or standing in the community
or which in PrintMyOrder’s sole judgment is an infringement on a trademark, or
trade name, or service mark, or copyright belonging to others, or in a suit or
court action brought against PrintMyOrder for actions of the customer's
employees which may occur as a result of any mailing.
Miscellaneous
All
sales are final, unless otherwise noted. No refunds are given once PrintMyOrder
begins working on your order, which means PrintMyOrder has received your necessary
materials (i.e., digital files and payment) and started work on your job (i.e.,
your job is in production).
Within
30 days of purchase, a partial or full refund may be extended to the customer
if no work has been completed by PrintMyOrder. Please note that such refund
would be reduced to cover any fees charged for proofs, processing or other
services associated with that order.
To
be sure we are successful at meeting customer-requested turnaround times, PrintMyOrder
actively maintains materials inventory and staff, and schedules time on all
equipment for orders that have been placed. Orders that are not sent to press
by the customer within 5 days of order incur additional equipment, labor and
inventory costs for PrintMyOrder. Orders not sent to press by the customer
within 90 days of the order being placed will be non-refundable and will incur
a fee of 12.5% of the original job total for each 30 day period thereafter
until 100% of the original job total has been accrued in fees.
All
materials we create in producing your printed product are the property of PrintMyOrder.
Although these materials will NOT be sold or given to any other party, we
reserve the right to distribute free samples of your printed product. Please
note that your printed product or images used for your printed product can be
used in any national advertising without your prior consent.